Frequently Asked Questions

We are a group of sports handicapping professionals who have made a very good living betting on sports events around the world. This has been our livelihood for a number of years and we take it seriously. We have pooled our expertise to offer an incomparable service to our clients. We archive all our results, both good and bad, to prove to you that in the long run we win. We launched MasterBets five months ago and initially ensured that access to all our picks and results were free, so that our users could see what we are able to offer. The response was overwhelming, with thousands of loyal users returning every day to follow our picks. We will continue to offer a daily free pick, but now for a minimal daily fee you can access a wealth of handicapping knowledge and expertise.

Here is the short-list of how we're really different, and by different we actually mean vastly superior:

o	We do not have a slimy 900 number, nor do we charge exorbitant fees for our online picks.
o	You don't need to use a credit card to become a member.
o	We do not lock you into a subscription. Stop buying our picks whenever you like.
o	We do not charge you for picks that you do not want to buy.
o	No pick, or picks package that you purchase will cost more than $15.
o	We ask you for the bare minimum of personal information.
o	We do not violate your privacy by selling that information.
o	We refund your credits when you purchase a losing picks package.
o	Our picks show a substantial profit in the long run, because we understand sports betting.
o	We research our picks, and always try to explain our reasoning in an articulate, comprehensible manner.
o	We do not use jargon, nonsensical betting methods, or any outsourced handicappers.
o	We provide a high level of customer service.

First you will need to fill out a short registration form. We ask you for your name, email address, and for you to choose a password. The email address you give will be your log-in, along with your unique password. This enables you to access our premium Members Only sections. Once you have access you can view all our current picks that are still open for a given day. Simply click on any of them and you will see their cost. You can then purchase them with MasterBets credits.

Credits are the currency on MasterBets. 1 credit = $1. You purchase credits through either PayPal or NETeller. These companies host all transactions so that security and reliability are unrivaled. Once the credits have been deposited into your MasterBets account you can use them to purchase our picks. Periodically we will run special offers where we give you free credits. They can also be used to purchase picks. Credits are non-transferable and non-refundable. Credits cannot be withdrawn. Once you purchase credits you must use them on the Site.

If you purchase credits through PayPal it can take up to 24 hours to process the transaction from PayPal's side. Once they have processed the transaction the credits will immediately appear in your MasterBets account. There should not be a delay, but it is possible. If you are buying credits in order to purchase a pick for that same day we recommend using NETeller. All NETeller transactions are credited to your account without delay, so use them if you urgently require a pick. When using PayPal we recommend that you purchase credits in advance.

All our picks vary in cost between $3 and $15. We want you to have full control over which picks you purchase. For that reason you can either buy a picks package for a particular sport (which will generally vary in cost from $10 - $15), where you will receive between 3 and 8 picks in the package, or you can choose to buy a single pick (generally these will cost between $3 - $10) for the specific game that you are interested in. No pick or picks package will cost more than $15. Many of the picks featured in a picks package are also available for individual purchase. The cost of any of our picks is always clearly listed next to the pick in question. Only picks packages, however, come with our revolutionary Credit Refund Guarantee!

We believe that our guarantee is the fairest in the sports handicapping industry. Here is how it works: If you purchase a picks package for any of the following sports, on any given day, and less than 50% of those picks win then we will refund you the credits you spent on that picks package: This guarantee is for all NFL, NBA, NCAAB, NCAAF, and NHL picks packages.

OR if you purchase a picks package for the MLB, Soccer, or PGA and it does not show an overall money-line profit then we will refund you the credits you spent on that picks package. The refund will be in MasterBets credits only, and will appear in your account within 24 hours of the completion of all events relevant to the package you purchased. This guarantee ONLY APPLIES TO THE PURCHASE OF PICKS PACKAGES, IT DOES NOT APPLY TO ANY SINGLE PICK PURCHASES.

No. It does not matter how many losing single picks you might have purchased on a given day. You must buy a complete picks package to qualify for any credit refund. For example: Client A buys 3 single NFL picks at $5 a pick, and all 3 lose. Client A does not get a credit refund. On the same day Client B buys the NFL Week 12 Picks Package for $15, which features 8 picks. Only 3 win and the other 5 lose. Client B receives a credit refund for $15 in his MasterBets account.

We use a consensus line derived from four Las Vegas sports books. This is the line that we publish on the Site. We determine whether the pick won or lost solely by looking at the final lines that we published. The same is true for calculating our performance with money-line picks. Lines and odds will shift after we have published our picks, and we cannot take those shifts into consideration. We strive for the highest possible accuracy for the lines that we do publish, but they should only be used as a reference by you. They may well differ slightly from the lines or odds that you end up taking.

From time to time we will offer special sign-up promotions, where we promise a % match of your initial deposit. These free credits have to be manually entered into the system, so please be patient. One of our interns, lovingly referred to as a Bonus Monkey, will deposit those free credits into your account within 24 hours. If this doesn't happen please let us know straight away and we'll take care of it.

Refunded credits have to be manually entered into the system by the same interns, or Bonus Monkeys as we like to call them, that deposit free bonus credits into clients' accounts. Please be patient as this should occur within 24 hours of all results in the picks package going final. If this doesn't happen please let us know immediately. We'll sort it out and crack the whip.

You've searched for the best handicapping service, and now you've found it. Unfortunately you also have to search for the best sports book or bookie. As with any product those who sell lines all have different prices. You have to shop for the best odds. The lines we publish are accurate at the time, excluding any rare human error on our part, but every sports book sees the same lines we do and they shift their prices. Don't let anyone steal ½ a point from you. Use our lines as a guide, remembering that we often publish overnight, and work from there. In order to be fair to you we have to abide by the line that we printed, in terms of working out our results, and often you can get a better price than the one we have listed. Sometimes, like in this instance, the lines work out in your favor, but be alert in case they do not.

We endeavor to publish all picks for a given day by 7:00 A.M. EST. That means we rely on overnight lines and odds. We reserve the right to update lines and odds on the Site up until one hour before the scheduled start of a sports event, however, it is rare that we will do this. The only reason that we would update lines is to provide you with important betting information that you need to know. We will never change a pick once it has been published, unless there is an obvious human error (such as picking a team that isn't playing that day because we meant to type Memphis instead of Minnesota - it has happened once before) in which case every client will receive a full credit refund for the erroneous pick. If a line has been updated on the Site we will always display this by saying LINE UPDATE, and then write the old line next to the new line.

Yes. Once you sign in you will have free access to any current picks that you have already purchased.

Stop whining to us for a start. First of all you have to understand that betting on sports is a serious business that is identical to betting, sorry "investing", on the stock market. There are days when your portfolio loses money, lots and lots of days, and there are days when your portfolio appreciates in value. We are sports betting analysts who will steer you towards more good days than bad. We aim for 60% winning picks, and in the long run we tend to exceed that number. We're not running a day-care facility, and don't like dealing with children. If your attitude is childish and narrow-minded then you're better off spending $25 a call to a 900 number where they advise you to play both sides of the line.

Ending your MasterBets membership is as easy as it is foolish, simply stop buying picks from us. The credits that are in your account, however, cannot be withdrawn or refunded to you under any circumstances. Please read our Terms and Conditions for more information.

We do not condone or encourage online gambling for those of you who are barred from such activity by local, state, or federal law. The obligation rests with you to ensure that any gambling activity you indulge in is not illegal. Having said all that there are hundreds of online sports books out there. Some are shady, some offer poor service, and some are not stable or secure. The ones that are licensed, regulated, solid and reliable are listed and reviewed on MasterBets. If you are going to open an online account you should consider using one of the companies listed under our sports book reviews. If you ever have a complaint about one of our recommended sports books you must let us know immediately. There have been many instances where we have taken up the fight on our user's behalf and resolved the issue, and if we cannot help we can at least stop supporting the sports book in question.

If you have any other questions that were not answered here please contact us now.